Thank you for shopping with TEPLO. We are committed to providing you with the best delivery service possible. Below is our shipping policy, outlining the details of delivery options, pricing, and delivery times.

Shipping Providers

We use trusted and reliable carriers to deliver your orders, including Royal Mail, Everi & Yodel. These services offer a range of delivery options to ensure your order arrives safely and on time.

Delivery Times

• Standard Shipping: Orders are typically dispatched within 1-2 business days after the order has been placed and confirmed. Delivery times may vary depending on your location. We aim to deliver all orders within 3-5 business days.
• Express Shipping: If you need your order sooner, we also offer expedited delivery options. Express shipping typically takes 1-2 business days, depending on your location.

Shipping Costs

• Free UK Shipping
  We offer free standard UK delivery on orders of two or more candles.
  Free shipping is automatically applied at checkout when eligible.

• Standard UK Shipping
  For single candle orders, we charge a flat rate of £1.99 for standard UK delivery via Royal Mail or Evri.

• Express Shipping
  If you need your order sooner, we offer an express delivery option for £4.99, with delivery typically within 1–2 business days.

International Shipping

At this time, we are only offering shipping within the United Kingdom. We do not offer international delivery at this time.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number (if applicable). You can use this tracking number to track the progress of your shipment on the relevant carrier’s website (Royal Mail or Every).

Order Issues

If you experience any issues with your delivery, such as delays, missing items, or incorrect deliveries, please reach out to us at info@teplolab.uk. We will work to resolve any issues promptly.

Delivery Address

Please ensure that the shipping address provided is correct and complete. We cannot be held responsible for delays or non-delivery if the provided address is incorrect or incomplete.

Thank you for shopping at TEPLO! We hope you enjoy your products, and if you have any questions, feel free to contact us