Thank you for shopping with TEPLO. We are committed to providing you with the best delivery service possible. Below is our shipping policy, outlining the details of delivery options, pricing, and delivery times.

Shipping Providers

We use trusted and reliable carriers to deliver your orders, including Royal Mail and Every. These services offer a range of delivery options to ensure your order arrives safely and on time.

Delivery Times

• Standard Shipping: Orders are typically dispatched within 1-2 business days after the order has been placed and confirmed. Delivery times may vary depending on your location. We aim to deliver all orders within 3-5 business days.
• Express Shipping: If you need your order sooner, we also offer expedited delivery options. Express shipping typically takes 1-2 business days, depending on your location.

Shipping Costs

• Free Shipping: We offer free shipping on all orders over £20 (for UK deliveries). This will automatically be applied at checkout for eligible orders.
• Standard Shipping: For orders under £20, we charge a flat rate of £3.99 for delivery via Royal Mail or Every. This is our standard delivery service.
• Express Shipping: If you would like faster delivery, we offer an express shipping option for a flat rate of £7.99. This ensures your order is delivered within 1-2 business days.

International Shipping

At this time, we are only offering shipping within the United Kingdom. We do not offer international delivery at this time.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number (if applicable). You can use this tracking number to track the progress of your shipment on the relevant carrier’s website (Royal Mail or Every).

Order Issues

If you experience any issues with your delivery, such as delays, missing items, or incorrect deliveries, please reach out to us at info@teplolab.uk. We will work to resolve any issues promptly.

Delivery Address

Please ensure that the shipping address provided is correct and complete. We cannot be held responsible for delays or non-delivery if the provided address is incorrect or incomplete.

Thank you for shopping at TEPLO! We hope you enjoy your products, and if you have any questions, feel free to contact us